Refund & Return Policy

Last Updated: August 25, 2026

Thank you for shopping with Luma Step. Please read our Refund & Return Policy carefully before placing your order. By completing a purchase through our store, you acknowledge and agree to the terms outlined below.

All Sales Are Final

ALL SALES ARE FINAL.

Once an order has been placed and confirmed, we do not accept returns, exchanges, cancellations, or refunds due to a change of mind.

This includes, but is not limited to:

• Ordering the wrong size, color, style, or quantity

• Changing your mind after placing an order

• No longer wanting or needing the product

• Finding a similar product elsewhere

• Personal preference regarding the fit, appearance, or style of an item

• Failure to review product descriptions, sizing information, or other information provided before purchasing

Please carefully review your order, shipping information, product selection, and sizing before completing your purchase.

No Refunds for Change of Mind

We do not provide refunds or returns for change-of-mind purchases.

Because all sales are final, customers are responsible for making sure they have selected the correct product, size, color, and quantity before submitting an order.

If you are unsure about sizing or have a question about a product, please contact us at lumastep@gmail.com before placing your order.

Damaged, Defective, or Incorrect Items

Although all sales are final, we want to make sure you receive the product you ordered in proper condition.

If your item arrives damaged, defective, or you receive an incorrect item, please contact us at lumastep@gmail.com as soon as possible after delivery.

Your message should include:

• Your order number

• Your full name

• A description of the issue

• Clear photos and/or videos showing the damaged, defective, or incorrect item

• Photos of the packaging when relevant

We may request additional photos, videos, or information so we can review your claim.

If we determine that the item was damaged, defective, or incorrect due to an error on our part, we may, at our discretion and as applicable, provide a replacement, store credit, or refund.

Do not return an item without contacting us and receiving return instructions first. Unauthorized returns may not be accepted.

Sizing

Customers are responsible for reviewing the sizing information provided on our website before ordering.

Sizing can vary between brands, manufacturers, and styles. Selecting a size that does not fit as expected does not automatically qualify an order for a refund or return.

If you have questions about sizing, please contact lumastep@gmail.com before purchasing.

Order Cancellations

We begin processing orders as quickly as possible. For this reason, we cannot guarantee that an order can be changed or canceled after it has been submitted.

Once an order has entered processing or has been shipped, it cannot be canceled due to a change of mind.

Shipping Delays

Shipping and delivery estimates are estimates and are not guaranteed delivery dates. Delays may occasionally occur due to carriers, weather, holidays, customs, high shipping volumes, or other circumstances outside of our control.

A shipping delay alone does not automatically qualify an order for cancellation or a refund.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing complete and accurate shipping information when placing an order.

Luma Step is not responsible for delivery problems caused by an incorrect or incomplete address submitted by the customer.

If you notice an error in your shipping information, contact lumastep@gmail.com as soon as possible. We cannot guarantee that an address can be changed once an order has begun processing or has been shipped.

Packages Marked as Delivered

If tracking information shows that your package was delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier for additional information.

Please also contact us at lumastep@gmail.com if you need assistance regarding your order.

Refused or Unclaimed Packages

Orders that are refused, abandoned, or left unclaimed by the customer are not automatically eligible for a refund.

Any additional shipping or handling costs resulting from a refused or unclaimed shipment may be the responsibility of the customer, to the extent permitted by applicable law.

Return Eligibility for Approved Claims

If Luma Step specifically authorizes a return because of a damaged, defective, or incorrect item, the item must generally be returned in the condition in which it was received and include its original packaging and accessories when applicable.

We will provide instructions if a return is required. Please do not send products back without authorization.

Refund Processing

If a refund is approved, it will generally be issued to the original payment method.

After a refund is issued, your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account. These processing times are outside of our control.

Chargebacks and Payment Disputes

If you experience an issue with your order, please contact us first at lumastep@gmail.com so we have an opportunity to investigate and address the issue.

Nothing in this policy is intended to limit any rights or remedies available to you under applicable consumer-protection laws or through your payment provider.

Policy Abuse or Fraudulent Claims

Luma Step reserves the right to reject claims that we reasonably determine are fraudulent, abusive, misleading, or unsupported by the information provided, subject to applicable law.

Consumer Rights

Nothing in this Refund & Return Policy is intended to exclude, restrict, or override any rights that cannot legally be excluded under applicable consumer-protection laws.

Where applicable law provides you with rights that conflict with a provision of this policy, the applicable law will control.

Contact Us

If you have any questions about an order, product, sizing, or this Refund & Return Policy, please contact:

Luma Step
Email: lumastep@gmail.com

Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.

By placing an order with Luma Step, you acknowledge that you have reviewed and understood this Refund & Return Policy, including that all sales are final and that refunds are not provided simply because of a change of mind, subject to applicable law.