Shipping Policy

Last Updated: August 25, 2026

Thank you for shopping with Luma Step. This Shipping Policy explains our estimated delivery times, order processing, tracking, and other important shipping information.

By placing an order with Luma Step, you acknowledge and agree to the terms outlined below.

Shipping & Delivery Time

Our estimated delivery time is 6–12 business days.

Business days generally include Monday through Friday and do not include weekends or public holidays.

Please note that the 6–12 business day timeframe is an estimate and not a guaranteed delivery date. Delivery times may occasionally vary due to circumstances outside of our control.

Order Processing

Once your order has been placed, it will be prepared for shipment as quickly as possible.

After your order has been processed and shipped, you may receive a shipping confirmation email containing tracking information when available.

Please make sure the email address entered at checkout is correct so you can receive order and shipping updates.

Tracking Your Order

When tracking information is available, it will be sent to the email address associated with your order.

Please allow some time for tracking information to update after receiving your shipping confirmation. Carriers may take additional time to scan and update a package in their system.

Shipping Delays

While most orders are expected to arrive within 6–12 business days, occasional delays may occur.

Possible causes of delays include:

• High order volumes

• Carrier delays

• Severe weather

• Holidays

• Customs or international shipping procedures

• Transportation disruptions

• Incorrect or incomplete shipping information

• Other circumstances outside of our reasonable control

Luma Step cannot guarantee exact delivery dates and is not responsible for reasonable carrier delays outside of our control.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

• Full name

• Street address

• Apartment or unit number, if applicable

• City, state, and ZIP/postal code

• Contact information

If you realize that you entered incorrect shipping information, contact us immediately at lumastep@gmail.com.

We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has begun processing or has already shipped.

Packages Marked as Delivered

If your tracking information shows that your package was delivered but you cannot locate it, we recommend checking around your property, mailbox, building reception area, and with household members or neighbors.

You should also contact the shipping carrier directly, as they may be able to provide additional delivery information.

If you still need assistance, contact us at lumastep@gmail.com with your order number.

Lost or Missing Packages

If you believe your package has been lost in transit, please contact us at lumastep@gmail.com with your order number and relevant tracking information.

We will review the situation and assist you with the appropriate next steps when possible.

Refused or Unclaimed Deliveries

Customers are responsible for accepting and claiming their packages.

If a package is refused, abandoned, or returned because it was not claimed, additional shipping or handling charges may apply where permitted by applicable law.

Multiple Packages

Depending on the items in your order and fulfillment location, your order may occasionally arrive in more than one package.

If this occurs, packages may arrive on different days and may have separate tracking information.

Holiday & Peak-Season Shipping

During holidays, promotional periods, sales, or other periods of unusually high demand, processing and shipping carriers may experience delays.

We recommend placing orders early if you need your purchase by a particular date.

Delivery Estimates

Any delivery date displayed on our website, checkout page, tracking page, or order confirmation is an estimate.

Although we work to have orders delivered within our estimated 6–12 business day timeframe, Luma Step cannot guarantee delivery on a specific date.

Contact Us

If you have questions regarding your shipment or need assistance with an existing order, please contact:

Luma Step
Email: lumastep@gmail.com

When contacting us about an existing order, please include your order number so we can assist you as efficiently as possible.

By placing an order with Luma Step, you acknowledge that you have reviewed and understood this Shipping Policy and our estimated delivery timeframe of 6–12 business days.